Frequently Asked Questions
How long will it take to receive my order?
We ship the order 1-2 days after you place it. After that, the delay to receive it is around 1-3 days depending on your country.
Please keep in mind that some external factors can have an impact on that delay, for example customs, over which we have absolutely no control.
What currency can i use to pay?
You can pay in your local currency. You can select yours in the footer of the page.
Do you ship worldwide?
Yes, we do. We offer free shipping to Europe, and free shipping to the US for orders over 170€.
Where do you ship from?
We ship all our clothes and mats from Barcelona.
Are orders shipped with a tracking number?
Yes they are. You will receive the tracking number by email 1-2 days after placing the order. If you didn’t receive it or if there is any issue please contact us at firstname.lastname@example.org
The item I ordered arrived damaged, what can I do?
We are very sorry about this. Please send us pictures a email@example.com with your order number and we will review your case in priority.
I don’t like buying online, i have already been scammed before.
We understand, but do not worry. We are a serious company and customer satisfaction is key for us. You can see the reviews of our happy customers on the product page. Should anything wrong happen with your order we will send a new one or refund you. Besides, we never have access to any of your banking details. We only see your delivery address and name.
Also, you can pay by Paypal and enjoy their "buyer's protection" program.
I need to exchange an item, how can I do?
Send us an email at firstname.lastname@example.org with your order number and the item you want to exchange and we will send you the steps to follow.
What is your return policy?
You can see our return and refund policy here: https://koa-yoga.com/pages/refund-policy
If your case is not stated there, we will do our best to please you. Please contact us at email@example.com